The Problem: The Client was struggling with managing their IT operations and field staff in an automated manner as most of their processes were majorly manual which often resulted in several operational bottlenecks. They were looking to build a cloud based web application with an admin dashboard that will enable them to effectively manage their technicians, streamline their field operations, enhance customer satisfaction, and stay competitive in a rapidly evolving industry. What was the challenge? IT Field management teams often struggle with scattered data, inefficient communication, and real-time task coordination, particularly in industries with distributed workforces. ProjectInfo aimed to address these challenges by providing a streamlined, user-friendly SaaS application designed to optimize field operations, improve reporting accuracy, and enhance resource management. Who was it for? ProjectInfo was created specifically for IT field managers, technicians, and operational teams in sectors such as IT service management, construction, maintenance, and logistics, where efficient task coordination is critical for success. What were the goals? The primary objective was to create an intuitive platform that: - Consisted of an Admin portal, Mobile App for Field Technicians, as well as a Customer portal for Customers requesting IT support services. - Simplified ticket and task assignment and tracking. - Enabled real-time communication between field and office teams. - Supported offline functionality for areas with limited connectivity. - Provided comprehensive reporting tools to enhance decision-making. My Role: As Lead Product Designer, I worked end to end on all design deliverables; from user research, designs documentation (user stories/user flows/information architecture), wireframes to high fidelity interactive prototypes, helping create and manage a comprehensive components library ensuring consistency in UI interfaces across web/mobile screens, ensuring effective design - dev collaboration with a dedicated product team to design and develop a robust web application that worked seamlessly across both web and mobile interfaces, as well as crafting the mobile app designs and prototype for field technicians which would also be integrated into the product.